Ownership of goods will remain with CBC ClassicParts4Cars until payment is received in full.
Reconditioned parts are stated so in the part heading.
Any claim, or dispute respecting an order should be addressed to the company within 10 days of the date of purchase, quoting the invoice number and this date.
If you are unsure if a part is correct for your car, then please contact us before ordering, as we will not be held responsible if you order a part incorrectly.
Parts ordered in error must be returned in their original packaging and be in a resellable condition. They must be returned within 10 days of the date of purchase and sent to CBC Car Spares, 12 Stanley Road, Oldbury, West Midlands B68 0DY. The buyer will be responsible for the cost of despatch and return postage. They will also be subject to a 20% handling charge on the cost of the goods returned. Carriage orders refused acceptance by the customer at the point of delivery, will incur a return postage charge of £23.50.
Automotive electrical parts such as spark plugs, ignition leads, coil packs, distributors, distributor components, alternators, starter motors,etc. cannot be ordered for fault finding purposes and then returned back to us. These type of parts which are sent back to us will be checked and/or tested before a refund is made. If no fault is found then we will be unable to offer you a refund, but would send you the parts back, at the cost of a further delivery charge. We obviously advise you to make sure you determine the correct fault on your car, before ordering these types of parts.
Unless stated otherwise, parts are guaranteed for 12 months/12,000 miles, whichever occurs first. The guarantee starts from the date of purchase, not the date of fitment. Guarantees will be void due to any external faults, or if there is evidence of misuse of the product by the customer. Faulty products will be replaced free of charge. This guarantee covers defects to the part when fitted and used correctly for normal, everyday vehicle use but does not apply to parts used for any extraordinary or unusual uses such as taxis, competition, racing, rallying or parts subsequently stripped down, altered, modified or adapted etc. in any way from their original design or intended use.
You should notify us immediately if a potential warranty situation arises. We will then advise a course of action. Any suspected faulty part must be returned to us together with the original invoice or proof of purchase and with as much information relating to the problem as possible. Please note that a defective part must be returned and received by us before it can be exchanged. All warranty parts are subject to a physical inspection. This may involve returning the part to our supplier to verify the fault before it can be exchanged.
Defective items are backed 100% and can be returned for exchange only.
Our warranty only covers the parts in question and not to any consequential loss or cost, eg garage labour, recovery, car hire, re-delivery, parking fines etc. No claim will be validated if the failure is caused by mis-use, neglect, overheating, incorrect installation or failure of a related component.
Proof of Purchase is The Owners Responsibility for all items purchased on this website.
All part numbers, photographs used in this website are intended for reference and identification purposes only, and are not necessarily an exact representation of the goods supplied. Photograph's of parts should be considered indicative of what we supply rather than an exact representation as sources of supply and manufacture can change. Whilst we make every effort to ensure the accuracy of product descriptions, illustrations and photographs on this website, they are based upon information supplied by the manufacturer or distributor at the time. There may be occasions - due to circumstances beyond our control - when specifications are changed, or when goods become temporarily unavailable.
Please note our internet shop prices may differ from those at our shops branch.
The buyer must enter there address in full and include a contact telephone number for the delivery address they have provided. We cannot be held responsible for parcels which go missing due to an incorrect address supplied by the customer.
Deliveries under 2kg are sent by Royal Mail. Orders over 2kg are sent by APC. Scottish Highlands, Northern Ireland, UK Islands and EU orders are despatched by Royal Mail, or DHL. International deliveries under 2Kg are sent by Royal Mail Air Mail Service.
We advise checking parcel contents before signing courier delivery notes, as it is harder to prove that an item is damaged if you have signed it received in good condition.
Claims for lost parcels must be made within 14 days of the date of invoice. We reserve the right to investigate claims of loss and/or damage, before issuiing refunds/replacements.
Acceptance of goods is deemed acceptance of these terms.